Category Archives: Uncategorized

Obtaining Test Results

results

For all test results please contact our nursing team on Monday’s-Thursday’s from 2-3pm on 0862047305. Please note that some routine blood tests may take up to 10 working days to be processed.  For ultrasounds, x-ray’s and MRI results please leave your details with our reception team who will ensure you are contacted with your results

Communication & New Initiatives

A corner stone of our business is Communication. It is always on our radar as an area of improvement/development.  We have instigated some new initiatives:

Health Mail

The practice has joined up to Health mail. This is a specialist medical email system that allows secure transfer of confidential medical information between medical professionals. It is approved by the HSE and the ICGP. The Parks Medical Centre is registered and can communicate with other health care professionals that are also registered eg other GP’s or Hospitals. An example of its use is emailing referral letters to Consultants, rather than what happens presently ( at your request we fax your letter to the Consultant). This is ill advised by our medico legal advisors as your confidentiality may be compromised. We do it, when requested, to oblige you. Health mail allows us to provide the same service to you without compromising your confidentiality.

Text Messages

We would like to inform all our patients that we can now send messages via text. As you know text messaging is a very quick and effective way to communicate.  We envisage using the text message to advise patients to contact the surgery about results, appointments etc. Your permission will first be sought by way of verbal consent as will confirmation of your correct mobile number. All this will be documented and saved to your file. We feel this new service will save both patient and clinician a considerable amount of time trying to make contact. Your privacy will always be respected as will your wish not to be texted should this be the case. Please be assured of our commitment to always maintain absolute confidentiality when dealing with any medical information.

 

 

Returning Patient’s Telephone Calls

Telephone communication continues to be an ongoing problem for our doctors and no doubt a source of frustration for you, our patients. All the doctors work very hard to respond to telephone call requests on the same day. Increasingly, we return the calls and there is either no answer or no facility to leave a message so at least you, our patients, know that we have returned your calls. The times that we can return your calls is between 12.30 and 2pm or between 5-8pm. It would assist us hugely if you could be aware of these times and have your phones with you or at least have a facility that we can leave a message. Please be assured of our goodwill at all times.

Updating Patient Information

We have received notification from some Dublin Hospitals that they are removing referred patients from their waiting lists where a patient can not be contacted or the patient has not attended an appointment.

When your GP does a referral letter for you your contact information is transferred to this referral letter. It is vital that we hold the most up to date contact information for you.

Please ensure that your contact information on your file in the practice is as up to date as possible.

Thank you for your assistance